How do I amend or cancel my booking?
Flights:
How do I transfer my ticket into another name?
It is not possible to change the name of the passenger on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued. Cancellation penalties will apply (see below).
Please review your information carefully and make sure that the name of each passenger is entered correctly before booking any flight.
Can I use just the return portion of my ticket?
You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight and this requirement is not met the airline may cancel the ticket and any subsequent flights booked.
I have requested a refund. How long does it take to process?
Most tickets are non-changeable/non refundable.
If applicable, we will cancel your reservation upon receiving instructions in writing.
Please click here to send us an email.
If your ticket is refundable, we require you to send tickets by Recorded Delivery to:
Ticketing Cancellations and Refunds Department
OTC
Holiday Autos House
Pembroke Broadway
Camberley
Surrey
GU15 3XD
Once tickets are received by us, refunds can take 6-10 weeks if we need to liaise with the airline. Please note we cannot be held responsible for non-receipt of tickets if Recorded Delivery is not used.
In other cases your refund will be with you within 7-10 working days.
My name is spelt incorrectly on my ticket
It is not possible to change the name of the passenger on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued. Cancellation penalties will apply (see below).
When booking, please review your information carefully and make sure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please contact us with the correct spelling. We will need to contact the airline to request a name change; we cannot guarantee that they will be able to make the change.
I want to change the date of travel
If changes are permitted to your booking, the airline may charge an amendment fee. In addition we will charge an administration fee of £45 per person.
In some instances the airline may not permit changes.
I want to cancel my ticket
Most low priced tickets are completely non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition we will charge an administration fee of £45 per person. For this reason we recommend that you take out adequate travel insurance.
Can I receive a refund of taxes on my non-refundable ticket?
All refunds are subject to an administration fee of £45 per person.
Holidays:
Can I change leaving dates or other details?
No. We're sorry, but due to the last minute nature of all our packages and holidays, they cannot be changed or altered. They are also non-transferable and non-refundable.
Hotels:
What if I need to change or cancel my booking?
In the event of cancellation for whatever reason you shall be liable to pay us an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.
If you wish to cancel your hotel room, please contact customer services using our online form.
Car hire:
How can I cancel my booking?
All cancellations must be made in writing. Notice of cancellation can be given by email using our online form.
If this page has not answered your questions and you have an emergency with an existing order, please use our online customer service form for the quickest reply.
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When will I receive my tickets?
Wherever possible, electronic tickets (e-ticket) will be issued free of charge and details sent to you electronically
When this is not possible the following charges and delivery methods apply:
- If your departure date is more than 7 days from booking your documents will be sent via 1st class mail and a delivery fee of £1.90 will apply.
- If your departure date is 7 days or less from booking date then your documents will be sent via Special Delivery and a fee of £7.50 will apply.
If the above options are not available we will arrange a Ticket on Departure. We will charge a £30 surcharge in addition to any charges applied by the airline, which will be automatically applied to your booking after confirmation.
We can only take bookings for customers who can provide a UK delivery address which must be the same as the credit card billing address.
PLEASE CONTACT US NO LATER THAN TWO WORKING DAYS BEFORE YOUR DEPARTURE IF YOU HAVE NOT RECEIVED YOUR TRAVEL DOCUMENTS. FAILURE TO DO THIS MAY RESULT IN EXTRA CHARGES BEING LEVIED BY THE AIRLINE.
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Should I re-confirm my flights?
All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Travelcoast Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Travelcoast Limited also takes no responsibility for any flight rescheduling en route.
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What is my baggage allowance?
Baggage allowances can vary by airline and destination.
Here is a guide to standard allowances. To confirm allowances for your flight booked, please refer to your ticket or contact the airline you are flying with.
Cabin baggage:
You are allowed to carry 1 piece of hand luggage onto the plane. This must be able to fit under the seat in front of you, which means it must not be larger than 23cm x 36cm x 56cm (9in x 14in x 22 in) overall and should also not weigh more than 6kg (13lbs).
The following items CANNOT be carried in your hand baggage:
- Toy or replica guns (plastic or metal)
- Catapults
- Household cutlery
- Knives with blades (of any length)
- Paper knives
- Razor blades
- Tradesmen's tools
- Darts
- Scissors
- Knitting needles
- Sporting bats
- Billiard, snooker, pool cues
- Hypodermic syringes
If there's a medical reason that passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They may be asked to produce medical evidence when they check in or at the security screenings (a doctor's letter will suffice). This should be kept with them at all times.
Checked in baggage allowance:
Transatlantic:
- 2 pieces total weight 64 kg. No single piece can weigh more than 32 kg (70 pounds) or exceed 158cm (62 inches) maximum dimensions
European and Worldwide flights:
- Business - A total maximum luggage weight of 30 kg per passenger.
- Economy - A total maximum luggage weight of 20kg per passenger.
- Infants not occupying seats - 1 piece at 10 kg and one fully collapsible stroller.
Single pieces of baggage:
Please note, it is not possible to accept any single piece of baggage weighing more than 32kg. This is due to Health and Safety reasons. Please check the weight of your baggage before you leave home.
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Can you send your best prices by email?
We're sorry, but we cannot send individual quotes by email. All of our product and prices are on the
website. You can sign up to the fortnightly Deal Tracker newsletter,
which keeps you up to date with our latest offers.
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I don't have a UK credit card, how do I book?
Unfortunately, due to strict credit card security regulations we can only accept bookings from credit cards
with a UK billing address. We accept all major debit cards, but we don't accept payments by cheque. Please call us
for details.
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Why did the price change between searching and booking?
We access a real-time database, and so very occasionally a fare may sell out between searching and
booking. Unfortunately you will not be able to book the lower fare.
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How do I book for a group of 9 or more?
If you wish to book for more than 9 people, please email
reservations with the departure/arrival dates, number of passengers, standard of
hotel, and any special requirements, and we will be happy to give you a quote.
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Can I pay a deposit now and the rest later?
Your contract with us will come into existence when we take a payment for your booking. We require
full payment unless we advise you that the offer you have booked permits us to take a deposit with the
balance due at a later date (please note - if the deposit/and or the balance is not paid in time we
may cancel your booking. If the balance is not paid in time, we will retain your deposit).
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I saw a great offer, but can't find that price on the site
The prices you see on our offers page are examples of the cheapest fares available at the last search.
While we do our best to keep these fares up to date, they do sometimes sell out before the next update.
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Where is my confirmation email?
If you have not received your confirmation email please email reservations. If you have lost it, please go to your orders where you can
forward a copy to your email account
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